Your Privacy, Protected

About This Policy

This Privacy Policy describes how Kitchen Wallaby, located at 8 Whiteman Street, Southbank, Melbourne VIC 3006, Australia, collects, uses, and protects your personal information. We are an APP entity under the Privacy Act 1988 (Cth), and this policy applies to personal information collected through our website, in person at our venue, and through any other interactions with our restaurant and licensed offline casino.

It does not apply to the practices of third parties that we do not own or control. By using our services, you consent to the practices described in this policy.

Types of Information Collected

We collect personal information that is reasonably necessary for our business functions and activities. This may include:

• Identity and contact details: name, date of birth, address, email, phone number.
• Transaction and financial details: payment information, purchase history, gaming activity (where applicable).
• Technical information: IP address, browser type, device information, and website usage data.
• CCTV footage and photographs for security and identification purposes.
• Information you provide when making reservations, enquiries, or participating in promotions.

Collection Methods

We collect personal information directly from you when you interact with us, and indirectly through technology and third parties.

Direct collection occurs when you make a reservation, visit our venue, use our services, or contact us. Indirect collection occurs through our website (cookies and analytics), CCTV, and from third parties such as payment processors and identity verification services.

We will only collect personal information by lawful and fair means, and where practicable, directly from you.

Purposes of Use

We use your personal information for the following purposes:

• To provide and manage our restaurant and casino services, including reservations and VIP experiences.
• To process payments and prevent fraud.
• To comply with legal and regulatory obligations, including age verification and responsible gambling requirements.
• To improve our services, website, and customer experience.
• To communicate with you about your bookings, enquiries, and promotional offers (where you have opted in).

Third-Party Disclosure

We may disclose your personal information to third parties in limited circumstances, including:

• Service providers who assist us in operating our business (e.g., payment processors, IT support, marketing agencies).
• Government and regulatory bodies as required by law, including gambling regulators and law enforcement.
• Professional advisers such as lawyers and accountants.

We do not sell your personal information to third parties.

Security Measures

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We use physical, technical, and administrative safeguards, including secure servers, encryption, and access controls. Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

When no longer needed, we securely destroy or de-identify personal information.

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or out-of-date.

• To request access or correction, please contact us using the details below.
• We will respond to your request within a reasonable timeframe, usually within 30 days.
• In some circumstances, we may refuse access as permitted by the Privacy Act, and we will provide reasons for any refusal.

Complaints

If you have a complaint about how we have handled your personal information, please contact us first. We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). Contact details for the OAIC are available at www.oaic.gov.au.

Cookie Usage

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic.

Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. We use essential cookies for site functionality and analytics cookies to improve performance.

You can manage cookie preferences through your browser settings. For more details, please see our Cookie Policy.

Privacy Enquiries

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Phone: 1800 858 858
• Address: 8 Whiteman Street, Southbank, Melbourne VIC 3006, Australia