Our Commitment
Kitchen Wallaby is designed to be inclusive and welcoming for all guests. We are committed to providing an accessible environment that meets the needs of visitors with disabilities, ensuring a seamless and enjoyable experience.
The venue complies with the Disability Discrimination Act 1992 (Cth) and relevant Australian accessibility standards. Staff receive training to assist guests with various accessibility requirements, and continuous improvements are made based on guest feedback.
Venue Access Overview
Our venue offers a range of accessibility features to support guests with mobility, sensory, and other needs.
- Step-free access at the main entrance on Whiteman Street.
- Accessible restrooms on all public levels.
- Elevator access to all floors, including the casino and dining areas.
- Wheelchair-accessible tables and gaming positions.
- Service animals are welcome throughout the venue.
Mobility and Wheelchair Access
Entrances and Circulation
The main entrance on Whiteman Street is step-free and wide enough for wheelchairs and mobility aids. Interior pathways are spacious with smooth flooring.
- Automatic doors at the main entrance.
- Minimum doorway width of 850mm.
- Corridors and aisles are at least 1200mm wide.
Elevators and Vertical Access
Elevators are available to all levels, including the restaurant, casino floor, and VIP suites. They are spacious and equipped with audible announcements and braille buttons.
- Elevator cabin dimensions: 1400mm x 1600mm.
- Audible floor announcements.
- Braille and raised lettering on controls.
Accessible Seating and Gaming Positions
Wheelchair-accessible seating is available in the restaurant, bar, and casino. Gaming tables have designated accessible positions.
- Accessible tables with removable chairs.
- Lowered gaming tables at select positions.
- Staff assistance available upon request.
Sensory Considerations
Lighting
The venue features adjustable lighting in certain areas to accommodate guests with light sensitivity. The restaurant offers dimmer, warmer lighting compared to the casino floor.
- Dimmable lights in private dining rooms.
- No strobe or flashing lights anywhere in the venue.
- Natural light available in the restaurant during daytime.
Sound and Acoustics
We strive to maintain a comfortable acoustic environment. The restaurant area is quieter, while the casino floor has controlled background music at moderate levels.
- Background music volume is kept below 70 dB in dining areas.
- Quiet hours are observed in the restaurant between 3 PM and 5 PM.
- Earplugs available upon request at the concierge desk.
Quiet Spaces
A designated quiet room is available for guests who need a break from sensory stimulation. It is located near the main lobby and can be accessed upon request.
- Quiet room equipped with comfortable seating and dim lighting.
- Accessible to all guests, no reservation required.
- Staff can escort guests to the quiet room.
Accessible Dining Experience
Menu Accessibility
Menus are available in large print and braille upon request. Our staff are happy to read menus aloud for guests with visual impairments.
- Large print menus with 18pt font.
- Braille menus available for the main dining menu.
- Digital menus accessible via QR code with screen reader compatibility.
Service and Assistance
Our staff are trained to provide attentive service to guests with disabilities. Please inform us of any specific needs when making a reservation.
- Staff can assist with cutting food if requested.
- Service animals are welcome in the dining area.
- Accessible seating can be reserved in advance.
Dietary and Allergy Accommodations
We accommodate dietary restrictions and allergies. Please inform us in advance so our chefs can prepare suitable options.
- Gluten-free, vegetarian, and vegan options available.
- Allergen information provided upon request.
- Separate preparation areas for allergy-safe meals.
Accessible Casino Experience
Gaming Positions
The casino floor offers accessible gaming positions at select table games and electronic gaming machines.
- Lowered gaming tables at designated positions.
- Wheelchair-accessible electronic gaming machines with adjustable screens.
- Staff can assist with chip handling and game instructions.
Assistance and Support
Our casino staff are trained to assist guests with disabilities. Please approach any staff member or visit the casino host desk for help.
- Casino host desk located near the main entrance.
- Assistance with navigation and game selection.
- Sign language interpreters available upon request with advance notice.
Responsible Gambling
We promote responsible gambling and provide resources for guests who may need support.
- Information on responsible gambling available at the casino host desk.
- Self-exclusion program available.
- Staff trained to recognize signs of problem gambling.
Transport and Parking
Accessible Parking
Designated accessible parking spaces are available in the venue's car park, located close to the main entrance.
- Accessible parking spaces are 3.6m wide.
- Parking is free for vehicles displaying a valid disability parking permit.
- Valet parking service available for guests with mobility needs.
Public Transport
The venue is accessible via public transport. The nearest accessible tram stop is on Clarendon Street, approximately 200m from the entrance.
- Tram stop with level boarding.
- Flinders Street Station is 1.2km away with accessible facilities.
- Taxi and rideshare drop-off point at the main entrance.
Drop-off and Pick-up
A designated drop-off zone is located directly outside the main entrance for guests with mobility challenges.
- Covered drop-off area.
- Staff assistance available upon request.
- Wheelchair accessible pathway from drop-off to entrance.
Assistive Technology and Services
We offer a range of assistive technologies and services to enhance accessibility.
- Hearing loop system installed at the reception and concierge desks.
- Portable hearing loops available for use in private dining rooms.
- Wheelchair available for loan at the concierge desk.
- Large print and braille signage throughout the venue.
- Staff trained in disability awareness and assistance.
Accessibility Feedback and Contact
Contact Us
- Phone: 1800 858 858
- Email: [email protected]
- Address: 8 Whiteman Street, Southbank, Melbourne VIC 3006, Australia
Accessibility Statement and Compliance
Our Policy
Kitchen Wallaby is committed to ensuring digital and physical accessibility for all guests. We strive to meet or exceed the requirements of the Disability Discrimination Act 1992 and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA for our digital presence.
- Regular accessibility audits are conducted.
- Feedback is used to improve accessibility.
- This statement is reviewed annually.